- Turn garment inside out - Put into laundry bag before machine wash - Wash with normal temperature water (around 30°C), gentle cycle only - Use mild neutral detergent, gently pre-treat stains - Do not bleach - Avoid heavy rubbing on embroidered logo - Lay flat or hang to air dry in shade - Do not tumble dry with high heat - Low-temperature iron if necessary

Milady Shipping Policy Shipping Overview All orders are shipped directly from our warehouse in Zhejiang, China to destinations worldwide. Multiple international shipping options are available at checkout based on your destination. Order Processing Time - Blank ready-stock items: 3–10 working days for order processing, inspection and packing. - Some new styles: 15–20 working days for production, packing and shipment. - Custom logo orders: Processing time depends on mock-up confirmation, sampling and bulk production schedule. The estimated lead time will be quoted before order confirmation. > All lead times are estimates and not guaranteed. Delays may occur due to fabric shortage, factory scheduling and other production factors. Shipping Time International delivery time varies by destination country and shipping method: - Standard shipping: 12–25 working days. - Expedited shipping: 7–12 working days. Delivery time is for reference only and may be extended by customs inspection, local postal delay, peak season and force majeure. Customs & Import Duties (US Priority) - For orders shipped to the United States: customs duties are included in the quoted price. We cover US import duties and customs clearance fees, so no extra duty payment is required from buyers. - For orders shipped to other countries: buyers are responsible for all import duties, taxes and customs clearance fees charged by the destination country. We cannot predict duty charges and will not cover these costs. - Customs inspection may cause delivery delays. We are not liable for goods detention or delays caused by local customs authorities. Delivery Address Please double-check your shipping address during checkout. The address cannot be amended once the parcel is dispatched. If the parcel is returned due to an incorrect address, all resulting costs shall be borne by the buyer. Parcel Tracking Once your order ships, we will send you a tracking number and link by email for real-time tracking. If the courier system shows the parcel has been successfully delivered to your address, subsequent loss risk is borne by the buyer. Force Majeure We shall not be held liable for shipping delays, loss or detention caused by force majeure events, including customs inspection, flight suspension, natural disasters and pandemic controls. We will keep you updated on the status promptly.

Return Policy Custom Logo Items Custom logo products are handmade. The finished logo cannot match your mock-up 100%. Minor discrepancies are normal and not eligible for return. For custom orders, we will send you the mock-up for confirmation before production starts. Once you approve the mock-up, the order officially enters production and cannot be cancelled. We only accept returns & refunds for custom logo sets in case of significant manufacturing quality defects. Refunds will not be granted for set issues caused by the inherent production process of the logo. For example, patterns made by heat transfer printing have limited stretch elasticity; pattern tearing caused by over-stretching is a normal feature of this process and is not deemed a major quality defect. Blank Standard Products For blank standard items, returns and refunds are also accepted only for major quality defects. We do NOT accept returns or refunds based on the buyer’s subjective opinion that the product fails to meet expectations. If a refund is approved for major quality issues, only the product cost will be refunded. Shipping fees cannot be refunded because the transportation charge has already been paid to the carrier and incurred. If returns are exceptionally approved for products without major quality defects, all return-related costs shall be borne by the buyer. If return is authorized, the buyer shall bear all related return costs including outbound & return shipping, customs duties, handling fees and any other associated expenses. Force Majeure & Lead Time Note Refunds will not be granted for delivery delays caused by force majeure events, including customs inspection of our parcels. The estimated production lead time is for reference only and not fully guaranteed. Production schedules may be subject to adjustment. Non-Returnable Scenarios Slight logo differences from mock-up Color variance due to screen display Wrong size selected by buyer Buyer’s remorse / subjective dissatisfaction Delays from customs inspection and other force majeure Deviation from the estimated production timeline Request to refund shipping cost Pattern tearing due to over-stretching of heat transfer print Set defects arising from inherent logo craftsmanship Claim Process If you receive goods with major manufacturing defects, please contact us within 7 days after delivery and provide clear photos or videos of the defects for our review. For custom orders, no cancellation is permitted after mock-up approval. Returns and refunds are available solely for serious production quality issues.

Milady Privacy Policy 1. Who We Are Quzhou Milady Import And Export Co., Ltd (“we”, “us”, “our”, “Milady”) operates this official website. This Privacy Policy explains how we collect, use, store, protect and share your personal information when you visit our website, place orders, send inquiries for wholesale or custom logo services. 2. Personal Information We Collect We collect information that you voluntarily submit to us and automatically collect website data: - Contact details: Full name, email address, WhatsApp number, phone number - Order information: Shipping address, country, ordered items, order amount, custom requirements - Website data: Browser type, device information, access logs, cookies to improve website experience and data analytics. 3. How We Use Your Personal Information We use your personal data only for the purposes listed below: 1-Process orders, arrange international shipment, track parcels, handle after-sales and return claims. 2-Reply to your inquiries, provide quotations, mock-up designs and OEM / custom logo service support. 3-Verify your identity and prevent fraudulent transactions. 4-Send updates about new arrivals, promotions and custom service information. You may unsubscribe from marketing emails at any time. 5-Comply with applicable legal, customs and tax obligations. 4. Information Sharing We will **not sell, trade or rent your personal information** to third parties. We only share limited necessary information with trusted service providers under strict confidentiality obligations: - International logistics carriers: Only recipient shipping information for delivery arrangement. - Payment service providers: To process payment transactions securely. - Legal authorities: Disclosure only when we are legally required to do so. 5. Data Storage & Security Your personal data is stored on secure servers. Only authorized internal staff can access your information. We retain order records for the period required by relevant laws and business needs. 6. Cookies This website uses cookies to optimize browsing experience and collect anonymous visitor statistics. You may disable cookies in your browser settings. However, some website functions may not work properly after disabling cookies. 7. Your Rights You have the right to: - Access the personal data we hold about you. - Request correction of inaccurate personal information. - Request deletion of your personal data. - Unsubscribe from marketing emails. Please contact us via email if you wish to exercise any of these rights. 8. Minors Our products and services are not intended for people under the age of 18. We do not knowingly collect personal information from minors. 9. Policy Updates We reserve the right to update this Privacy Policy at any time. Any revisions will be published on this page. Your continued use of our website after updates means you accept the revised policy. 10. Contact Us If you have any questions about this Privacy Policy, please contact us by email or WhatsApp.